Return & Refund Policy

At Vielanature, we understand that shopping online can sometimes lead to unexpected surprises. Whether it’s a sizing issue or simply a change of heart, we want to make sure you feel supported throughout your shopping experience. That’s why we’ve put together a clear and friendly return and refund policy to help you navigate any concerns you may have.

We offer a return window of 7 to 30 days, depending on the product. This means you have a generous timeframe to decide if your purchase is right for you. To initiate a return, simply reach out to us at support@vielanature.comwith your order number, and we’ll guide you through the process.

To ensure a smooth return, please make sure that the item is in its original condition—unworn, unused, with tags still attached, and in the original packaging. We want to make sure that every piece you return can find a new home, just like it found one with you! Customer provides return shipping.

In the rare event that your item arrives damaged or you receive the wrong product, please let us know right away. We’re here to help you resolve any issues and ensure you’re satisfied with your purchase.

While we strive to accommodate returns, there are a few exceptions. Certain items, such as final sale items, custom products, and personalized items, cannot be returned. If you have any questions about a specific item, don’t hesitate to reach out—we’re happy to clarify!

For those looking to exchange an item, the quickest way to get what you want is to return the original item and place a new order for the desired product. This way, you can ensure you get exactly what you’re looking for without any delays.

Once we receive and inspect your return, we’ll notify you about the approval of your refund. If approved, you’ll receive your refund through your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

We’re here to make your shopping experience as pleasant as possible. If you have any questions or need assistance with a return or refund, please reach out to us at support@vielanature.com. Your satisfaction is our priority!